1. Returns and Exchanges

At justpedals.co.uk, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, our partners offer a hassle-free returns and exchanges policy.

  1. Eligibility

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our partner websites reserve the right to refuse returns or exchanges on items that do not meet these criteria.

  1. Time Frame

You have 30 days from the date of purchase to return or exchange an item. After this period, we unfortunately cannot offer you a refund or exchange.

  1. How to Initiate a Return or Exchange

To initiate a return or exchange, please contact our partner customer service team shown via the product link with your order number and details of the item(s) you wish to return or exchange. Our partner website team will provide you with further instructions on how to proceed.

  1. Return Shipping

Customers are responsible for the cost of return shipping unless the item is faulty or damaged upon receipt. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is processed smoothly.

  1. Refunds

Once your return is received and inspected, our partner selling website will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

  1. Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact the customer service team to arrange the exchange. Exchanges are subject to availability, and we will do our best to accommodate your request.

  1. Non-Returnable Items

Certain items are non-returnable, including gift cards and personalized or custom-made products. These items are exempt from our returns policy unless they are faulty or damaged.

  1. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our partner customer service team immediately with photos and a description of the issue. They will work with you to resolve the problem as quickly as possible, whether that involves issuing a refund, providing a replacement, or offering store credit.

  1. Contact Us

If you have any questions or concerns about our returns policy, please don’t hesitate to contact our customer service team on this website We’re here to help!

This returns policy follows UK consumer rights legislation and does not affect your statutory rights.